Navigate the full range of the business cycle, from strategy through results realization, with an experienced partner who's already plotted the course.
We offer a full suite of services tailored to your team & goals including expertise in all aspects of Operations & Sales.
Strategy and execution for all aspects of Operations in B2C or B2B: customer service, field operations, marketing, sales, retail, supply chain, engineering and back-office functions.
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Due diligence, 100-day plans, and execution for post-merger integration ensuring successful Merger & Acquisition after the transaction is completed.
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Development that empowers individuals and organizations to realize their full potential.
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Results-based solutions including product/pricing mix, spend optimization, enhanced account & territory planning, trade promotion management, channel sales, and more.
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We're not just do-ers, we're done-ers. Our team of seasoned professionals has delivered results across industries from Fortune 1000 companies to growth stage businesses. And we're passionate about working shoulder-to-shoulder to drive ROI and achieve your business goals.
Our team is your teamOur roster of experts utilize both consulting & industry experience to create sustainable business performance growth.
Experience driving results for leading Fortune 500 life sciences companies especially in Customer Operations, Supply Chain and Sales Enablement. We have led large-scale transformations greatly improving cost to serve, NPS/CSAT, and customer retention. Additionally, we have provided procurement support for complex categories including chemicals, plastics and raw materials.
As scientific discovery and innovation reaches commercial stages, ROX Strategy specializes in being the end-to-end Operations backbone for leading biotechs, managing everything from Procurement, Warehouses, Customer Ops, S&OP Planning, Manufacturing & Kitting Process and Program Management.
ROX Strategy’s telecom practice is led by season broadband, cable, and mobile executives across Fortune 500s. We specialize in distributed operations including Field Operations, Customer Ops, Sales Channels, Billing, People Operations and Retail. Additionally, we have seasoned Product and Business Development consultants to support new launches. We have also led some of the largest Post-Merger Integrations over the last decade in the space.
Our team is comprised of seasoned leaders from the technology sector that are able to drive results for Go-to-Market Strategy, Lead Conversion, Sales Effectiveness, Solution-Selling, Customer Success & Onboarding, People Operations, Ongoing Services and Retention. We are typically brought in for diagnostics of these functions and retained to lead transformation programs.
Leading Manufacturers ranging from Fortune 1000s to PE Portfolio Companies bring in ROX Strategy for our expertise in Procurement of Raw Materials, Indirect Spend Category Management, Warehouse Setup, Inventory Management and Customer Service. We have also led global process playbook rollouts for 100s of Manufacturing Plants when it comes to keeping business continuity during the event of offline systems.
We specialize in PE Portfolio Operations and typically bring in lean teams from ROX Strategy to manage specific functions for companies, with an emphasis on all aspects of Operations. Additionally, we lead Post-Merger Integration typically working the Portfolio leadership and PE firms to extract value in accordance with the deal business case.
Global consumer operations – across Customer Advocacy, Fraud, Customer Service, Onboarding and Escalations – are the areas that we specialize in within financial services. Additionally, we are able to support executing on enhanced operating models and building of omni channel solutions that focus on a seamless experience for customers.
ROX Strategy has worked on innovative retail designs to shift to more immersive experiences, with expertise in leveraging self-service technology within retail settings, as well as optimizing staffing profiles to meet the needs of consumers. Our retail experience spans verticals and we have an operational lens towards retail management.
Where does your business need more support?
Send us a message today and we can start you on a path to success.
