Transform your strategy into success.
We create more effective client operations by advising on and supporting the implementation of changes to your target operating model, functional business processes, management systems, culture and other parts of the value chain.
Our team has experience leading holistic operations for both B2C & B2B including Customer Service, Field Operations, Retail, Sales, Supply Chain and back-office functions.
We are able to perform engagements as either Interim Operational Leaders or transformation leadership to drive major enhancements to people, process & technology.
Our team has decades of leading global customer service operations. As a firm, we specialize in Customer Service as a core capability across industries inclusive of contact centers, digital operations, workforce management, KPIs/Metrics programs, Intelligent Skills Based Routing, Operating Model design, Contact Center Technology, BPO Management and Skills/Competencies.
Our ROX expert teams have led all aspects of Supply Chain for multiple private & publicly traded companies inclusive of Procurement, Warehouse Management, 3PL Operations, S&OP Planning, Inventory Planning, ERP System rollout, Facility selection and Strategic Sourcing.
Experience delivering results including product/pricing mix, spend optimization, enhanced account & territory planning, trade promotion management, channel sales, incentive compensation design, optimized channel incentives, account management design, staffing/capacity modeling, sales productivity gains, marketing spend mix and consultative sales programs.
Distributed field management is a highly specialized skillset, our team differentiates by providing proven Operators that have managed thousands of employees & contractors across a complex and vast footprint domestically in the United States, especially in the TMT sector.
Managing brick and mortar retail requires a disciplined focus on people, process and technology. We have led innovative retail design and stores of the future supported by leading KPIs including Cash Management, Self-Service Kiosks, Pricing, Inventory Management, Purchasing, Workforce Planning, Rewards & Incentives and cultural development.
We have managed and designed processes for Accounts Receivables, Billing, Bad Debt/Collections, Benefit Verification, Order Intake, Repairs and Order Management.
Send us a message now and we can start you on a path to success.
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